Privacy Policy

Effective Date: July 20th, 2025

At SPONA Connect (Service Partners of North America), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website [www.sponaconnect.com] or engage with our services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our site or services.

1. Information We Collect

We may collect personal information from you in several ways, including when you interact with our website, fill out forms, or communicate with us through email or customer service. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, mailing address, etc.
Account Information: If you create an account, we may collect login credentials and other profile details.
Payment Information: Credit card numbers, billing addresses, and other transaction details (processed securely by third-party payment processors).
Technical Data: IP address, browser type, device information, location data, and other technical data gathered through cookies or similar technologies.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To provide and maintain our services, including customer support.
To process transactions and send related communications (order confirmations, billing inquiries, etc.).
To send promotional emails, newsletters, or updates regarding our services (with your consent).
To improve our website functionality, user experience, and services.
To respond to your inquiries or support requests.
To comply with legal obligations or protect our rights.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

Analyze user behavior (such as page visits and clicks).
Customize your experience.
Improve the performance of our website.

You can control cookie settings in your browser, but disabling cookies may affect certain features on our site.

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

Service Providers: We may share your information with trusted third-party service providers who assist in running our website or providing services (e.g., payment processors, hosting services, marketing partners). These providers are obligated to keep your data secure and use it only as needed to perform their services.
Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., to comply with a subpoena, court order, or similar legal process).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or entity.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal data we hold about you.
Update: Correct or update your personal information.
Delete: Request the deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: Opt-out of receiving marketing emails by following the unsubscribe instructions in each communication or contacting us directly.

To exercise these rights, please contact us at info@sponaconnect.com.

7. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of any third-party sites.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SPONA Connect
Email: admin@sponaconnect.com
Phone: 1-800-SPONA-01
Address: 396 W Green Rd.

Suite 743. Houston

Texas 77067